Digital Collections
If you receive the message "The file is damaged and could not be repaired", try one of the solutions below based on the browser you are using.
Internet Explorer 6 (Windows)
If you are having problems opening your document within Microsoft's Internet Explorer, please try the following:
- Close your browser
- Start your Acrobat application
- From the Edit Menu, choose Preferences>Internet.
- Uncheck the box "Display PDF in Browser" in the Web Browser Options menu and click OK.
- You will be prompted to restart your computer.
- After your sysyem reboots, open your browser and try accessing your document(s) again.
- The PDF file should now be downloaded and automatically open in your Acrobat application.
Firefox 1.5 - 2.0 (Windows)
There is a known problem when using the Firefox browser when Adobe Acrobat 6.0 Professional is installed on your computer. Large PDF files may not open.
This issue can be solved by changing your browser configuration:
- In Firefox select 'Tools'/'Options...'
- Select 'Downloads'/'Download Actions'/'View and Edit Actions...'
- Scroll to 'PDF'
- Select 'Change Action'/'Open them with this application'
- Browse to your Acrobat application (Acrobat.exe) on your local hard drive. Usually it's located here: C:/Program Files/Adobe.
- Click 'Open'/'OK'/'Close'.
- Now when you try to open a link to a PDF file in Firefox, the PDF file will be automatically downloaded to your local machine and then open in Acrobat.
(Thanks to MIT Libraries for these directions.)
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This page was last updated Friday, October 23, 2009.