When can I Instant Message a Librarian?
Monday - Thursday 9am - 10pm
Friday 9am - 4pm
Saturday closed
Sunday 1pm - 10pm
you are chatting with the librarian
Enter your question here:
Who can use this service?
This service is intended primarily for UNC-CH students, faculty, and staff, but questions from other users are welcome.
What kinds of questions can I ask?
We will attempt to answer all of your questions. In order to answer your questions fully, you may be asked to email the librarian or to
schedule a research consultation (919-962-1355).
Will I need to wait to chat with the librarian?
Patrons at the Reference Desk have priority over IM patrons. IM
patrons are taken in a first-come-first-served order. Alternatively,
you may always email
a librarian or visit the Reference Desk for assistance.
How Can I IM the librarian?
If you have AOL Instant Messenger installed on your computer, simply add our buddy name, undergradref, to your buddy list. If you do not wish to download and install Instant Messenger on your computer,
you may use another version of Instant Messenger, AIM Express.
This service allows you to create a screen name and to chat, without downloading any software.
Users can also use undergradref to IM the librarian through Yahoo! Messenger, MSN Messenger, and GoogleTalk.
The library may save the transcript of your chat session with the librarian, which will be used for educational and research purposes only. We will make every effort to protect your privacy. Any information you provide will remain confidential and only library staff will have access to your transcript.
Please contact Suchi Mohanty if you have any questions about this service.