AGENDA
| 9:00am - 10:00 am | Registration and Refreshments |
| 10:00 am - 10:15 am | Welcome, Introductions, and Why IM? (Introduction to Gen Y) |
| 10:15 am - 10:45 am | The Who, What Where, When and How of Choosing an IM Service (AIM, Jabber, and Yahoo, Oh My! ) |
| 10:45 am - 11:00 am | Coffee break |
| 11:00 am - 11:45 am | More Who, What, Where, When, and How: Managing an IM Service |
| 11:45 am - 1:00 pm | Lunch |
| 1:00 pm - 1:30 pm | Facing Our Fears: An Open Discussion of the Challenges and Issues Involved with IM |
| 1:30 pm - 2:00 pm | Promoting an IM Service (Small group discussion) |
| 2:00 pm - 2:30 pm | Promoting an IM Service (Full group discussion) |
| 2:30 pm - 2:45 pm | Break |
| 2:45 pm - 3:15 pm | Just do it! A Step-By-Step Plan for Getting Your IM Service Up and Running |
| 3:15 pm - 3:30 pm | Thank You and Adjournment |