• Millenials (ppt)


• Selecting a Chat Service (ppt)


• IM Versus Commercial Chat (ppt)


• The UNC-Chapel Hill Undergraduate Library Experience (ppt)


• The UNC-Greensboro Experience (ppt)


• Best Practices in Chat Reference (ppt)

• AOL Instant Messenger (AIM)


• Google talk


• MSN Messenger


• YAHOO Messenger


• GAIM (A free, open- source multi-protocol IM client)


• Trillian (multi-protocol IM client - basic version is free)

• Tutor.com


• QuestionPoint:24/7 Reference Services


• Docutek VRLplus

• Setting up an IM Service - Step-by-Step Instructions

• Acronym Finder


• Library Journal Article - basic motivation and some implementation tips


• Library Success Wiki article on online reference - contains list of libraries that currently offer IM service


• Pew Internet report - How Americans Use Instant Messaging (pdf)


• Select Bibliography on IM Reference & Other Useful Resources from UNC-Greensboro


• Second Life Library 2.0