University Library Technician:
E-Resources & Serials Management, Print Serials Acquisitions Section

Working Title:Subscription Specialist
Position Number: 16955
Salary Range: $24,605 - $54,000
Closing Date: September 18, 2009

The Subscription Specialist is a member of the Print Serials Acquisitions Section of the E-Resources & Serials Management (ESM) Department in the University Library. ESM acquires, catalogs and manages access to electronic resources and to serials in all formats. The Subscription Specialist is one of five positions in the Print Serials Acquisitions Section and reports to the Section Head. The Specialist is responsible for authorizing payment and resolving receipt problems for approximately 7,300 journal titles received on subscription. The Subscription Specialist's principal responsibilities are: to resolve complex bibliographic, order and receipt problems with these subscription titles; to identify changes to these records (new titles, title changes, format changes, cessations); to authorize invoices/credits/refund checks for this material; to resolve problematic claims; and other related duties using the Millennium integrated library system. Additional responsibilities involve opening section letter mail, training staff, special projects as assigned by the supervisor, and helping to answer the departmental phone as needed.

The Subscription Specialist has regular contact with selectors and staff within the University Library, and is engaged in active problem solving both within the library and with foreign and domestic vendors and exchange partners worldwide. The Subscription Specialist uses email, fax, phone and postal mail for business correspondence and uses online databases to research and resolve problems.

This position is being recruited at the Contributing Competency Level under the Career Banding Program. The hiring range for this position is $24,605-$28,477.

Work Schedule
Monday through Friday during normal business hours; some flexibility possible as long as essential duties are covered.

Qualifications

Required:
High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
Preferred:
Ability to organize effectively for high production with close attention to detail and high accuracy; proven problem solving ability; ability to work independently in a team setting; excellent oral and written communication skills; ability to work cooperatively and constructively with others; ability to maintain poise and tact under the pressure of high workloads, frequent interruptions and rapid technological changes; familiarity with at least one modern European language; strong word-processing, spreadsheet and database skills; mathematical aptitude; previous serials experience; familiarity with Millennium or another integrated library system in a technical services environment.

To Apply
To apply for SPA positions, use the Office of Human Resources ApplicantWeb online application system http://www.unc.edu/appweb/step1.html. The ApplicantWeb will guide you through the process of completing your application online. Applicants will be able to create and save applications, resumes and cover letters. Positions are posted on the Library's web page until filled. For more information on application procedures, applicants may contact:

Office of Human Resources
University of North Carolina at Chapel Hill
104 Airport Drive, CB #1045
Chapel Hill, NC 27514
(919) 962-2991

An Equal Opportunity Employer