Creating a User Centered Library, LAUNC-CH Annual Conference
March 8th, 2010
This year, the LAUNC-CH conference is investigating how academic libraries from Greenville to Charlotte are working to make their libraries more user centered.
Brochure (pdf)
Registration is now closed
Keynote Address
"What Do You Do?": User-Centered Ethnography at UNC Charlotte's Atkins Library
UNC Charlotte's Atkins Library is actively looking outward to determine how the Library may best ensure student success in the next decade. UNC Charlotte librarians and an anthropologist are conducting two user-centered tests: (1) asking patrons, and especially students, how they work; and (2) gauging patrons' responses as they navigate the Library's current website. Three senior members of the Department of Information Commons will describe the lead-up and the consequences of Atkins Library's central question for patrons: "What do you do?" Information Commons, due to its immediate and direct interaction with students and faculty across the entire curriculum, is uniquely qualified to collaborate in this innovative ethnography of Atkins Library and UNC Charlotte.
Speakers:
Dawn Hubbs, Head of Research Services, UNC Charlotte
Mike Olson, Associate University Librarian for Information Commons, UNC Charlotte
Barbara Tierney, Head of Information Services, UNC Charlotte
User-Centered Ethnography @ Atkins Library
Morning Break Out Sessions
- Historical State: How this online portal was created and is maintained
- The African American Documentary Resources Portal: A Case Study in the Creation and Sustainability of a Community Research and Outreach Tool
- Asynchronous Instruction: iPod Touch Library Tour
- Ten Years of Collaboration--And We're Still Speaking: Looking at Elon College's Learning Commons, ten years after it started
- Encouragement as Service Philosophy: Motivating African-American College Students to Connect with Library Resources and Services
- Telling our stories: Connecting with faculty at Guilford College
Descriptions of morning sessions
Afternoon Break Out Sessions
- Student Affairs Connection: Promoting the Library through Co-Curricular Activities
- Models for Library Data Services
- The TUCASI data-Infrastructure Project (TIP)
- In their own words: what liaison librarians mean to patrons
- Know Thy User: the Duke Libraries User Studies Initiative
Descriptions of afternoon sessions
Afternoon Panel
What do our users say?
We close the day by going to the users themselves. We will ask library users what they think about the library, our
services, and their research needs.