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Davis offers IM a Librarian in addition to Live Online Help.
Screen name davisrefdesk MSN: davisrefdesk@hotmail.com IM us with AOL Instant Messenger (AIM), Google Talk, Yahoo! Messenger, or MSN Messenger. Special Hours
Regular Summer Hours Monday-Thursday 9am - 8pm Friday 9am - 5pm Saturday 1pm - 5pm Sunday 2pm - 6pm |  |
Frequently Asked Questions about IM a LibrarianWill I need to wait to IM with the librarian?IM questions are taken in a first-come-first-served order. On weekend afternoons it may take a bit longer to answer your IM, if desk staff is busy helping patrons in-person at the desk. As an alternative to using our IM service, please feel free to email a librarian, call the Reference Desk at 962-1151, or visit (Directions) for assistance. How do I IM a librarian? Open a new message, enter our buddy name, davisrefdesk, in the To: field, and start typing your message. Or, just add davisrefdesk to your buddy list, double-click on the buddy name to open an IM window, then type your message. I don't use Instant Messenger. How do I get started? Download AIM here. Fill out a quick, easy Web form, choose a screen name, and start using IM in 1-2 minutes. If you prefer to IM from inside your browser, use the Web-based IM service meebo, choose a brand of IM, and click on one of the New User? links. After you fill out a form and choose a screen name, you can also start using IM in 1-2 minutes with this service. Restrictions on your computer, or don't want to download AIM? Log in to your AIM, Google Talk, Yahoo! Messenger, MSN, or Jabber IM using the Web-based IM service meebo. No downloads and no software installations. If you have not used IM before, choose a brand, click on one of the New User? links, and get started. If you do not want to sign up for IM, you can still use our Live Online Help service. What if I use Google Talk, Yahoo! Messenger, MSN Messenger, or Jabber? No problem. IM the librarian with Google Talk, Yahoo! Messenger, MSN Messenger, or Jabber clients using the same buddy name, davisrefdesk. If this is your first IM with davisrefdesk using any of these IM clients, please note there may be an occasional delay before davisrefdesk confirms you as a buddy. For Yahoo! Messenger users: Note that librarians will not be able to see Yahoo emoticons or animations or hear sounds. We chat from a program called Pidgin, which is similar to the IM program Trillian. Do other libraries at Carolina offer IM a Librarian service? Yes. You can also IM the Undergraduate Library, the Health Sciences Library, the Law Library, all departmental libraries in the Sciences, the Stone Center Library for Black Culture and History, and the City & Regional Planning Library. This chart shows which IM programs different libraries use. Their buddy names are: What about privacy? The library will save the transcript of your chat session. We are occasionally contacted by researchers interested in reading our chat interactions. We consider these requests on a case-by-case basis, but in all cases, any identifying patron information is stripped away before the data is provided to the researcher. We will make every effort to protect your privacy. Any information you provide will remain confidential. I am a librarian. How do I start a service like this at my library? Just for you we have put together a Web guide, Pidgin Setup for Library IM Services, that answers many frequently asked questions we receive from librarians. Please feel free to e-mail Davis Reference with any other questions you may have about this service. |
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